A Rentokil Customer Service Representative listing offers US$17–US$30 per hour, full-time employment, and benefits beginning on day one for full-time colleagues. The role involves helping customers with service appointments, billing questions, and concerns about services for their homes and businesses.
Check the work arrangement before applying. The summary shared for this article describes remote work from home. A matching official Customer Service Rep I listing with the same duties and pay identifies the position as hybrid in Southampton, New York. Applicants should confirm the location and attendance requirements with Rentokil.
Rentokil customer service job at a glance
| Job detail | Information |
| Company | Rentokil family of companies |
| Role | Customer Service Representative; matching employer title Customer Service Rep I |
| Base pay | US$17–US$30 per hour |
| Employment | Full-time |
| Work arrangement | Shared summary says remote; matching official posting says hybrid in Southampton, New York |
| Education | High school diploma or GED |
| Availability | Monday–Friday and Saturdays as needed |
| Benefits | Day-one benefits for full-time colleagues; enrollment available immediately upon hire |
| Work authorization | The summary’s “not required” label is unverified; confirm employment eligibility and sponsorship with Rentokil |
About the Rentokil family of companies
The employer describes itself as part of the Rentokil family, an international pest-control and services business operating across more than 90 countries. Its customers include households, businesses, and well-known brands across multiple industries. The company’s stated mission centers on protecting people, improving lives, and preserving the planet.
Customer service representatives are often the first people customers contact when something needs attention. The job calls for a courteous, knowledgeable, and empathetic approach that helps callers feel confident their concerns will receive prompt, professional attention.
What you will do as a customer service representative
The work combines customer support, scheduling, administration, and helping customers understand the value of available services. Responsibilities include:
Build customer relationships: maintain good relations over the phone and in person, listen carefully, and respond professionally to concerns.
Collect useful information: ask questions and gather details that help the team identify and solve customers’ problems.
Manage appointments: confirm, schedule, and reschedule customer services, and arrange sales appointments for new customers.
Handle billing and administration: answer billing questions and complete general clerical duties assigned to the role.
Work with other teams: coordinate with Service and Sales colleagues so customer needs are handled effectively.
Explain service value: describe the benefits of the company’s services and suggest appropriate upgrades.
Keep a positive phone manner: use a friendly, reassuring tone; the description specifically encourages smiling while speaking on the phone.
Applicants should be comfortable with both service and sales-related conversations. Scheduling sales appointments and suggesting upgrades are part of the advertised duties.
Qualifications and skills you need
The listed education requirement is a high school diploma or GED. The description also asks for:
Excellent listening and communication skills.
A pleasant phone voice and the ability to speak clearly enough to be understood by callers.
The ability to multitask, type, and enter accurate data while speaking with customers.
A calm approach under pressure during busy periods, including a willingness to help other team members.
Strong attention to detail and a willingness to learn.
Good organization and time-management skills.
Availability Monday through Friday, with Saturdays as needed.
The supplied description does not specify a college degree or a minimum number of years of experience. Candidates should still check the exact employer application for any location-specific requirements or screening questions.
How the hourly pay range works
The advertised base pay range is US$17.00–US$30.00 per hour. Starting pay falls within that range and can depend on geographic location, skills, education, and experience. The top of the range is not a guaranteed starting rate.
Rentokil states that total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment where applicable. These factors depend on the position and the employer’s compensation arrangements; applicants should ask which apply to this particular customer service role.
Benefits start on day one for full time colleagues
Rentokil advertises no waiting period for benefits for full-time colleagues. They can begin enrollment immediately upon hire, with benefits starting on day one. The company lists the following rewards and benefits.
Professional and personal growth
Multiple opportunities to develop a career within the organization.
Training and development programs.
Tuition reimbursement benefits for full-time colleagues.
Health and wellness
Health benefits include medical, dental, vision, disability, and life insurance, along with additional benefits described in the employer’s rewards information.
Savings and retirement
The company offers a 401(k) retirement plan with employer-matching contributions. The supplied description does not state a matching percentage.
Work life balance
Vacation days and sick days.
Company-paid holidays and floating holidays.
A company approach that prioritizes health, safety, and flexibility.
The description says all full-time colleagues qualify for the listed benefits, while part-time colleagues qualify for most benefits after meeting certain criteria. Applicants can review the employer’s Total Rewards Program for further details.
Remote work location and employment eligibility
The remote label in the shared summary conflicts with the matching employer posting’s hybrid designation for Southampton, New York. The duties also mention interacting with customers in person. Ask the recruiter how often attendance is required, where any office or training is located, and whether you must live within a particular area.
The summary also labels work authorization as “not required.” This has not been verified with Rentokil. For US employment, USCIS Form I-9 instructions explain that the form documents verification of a new employee’s identity and employment authorization. The summary label does not establish visa sponsorship or permission to work without authorization. Confirm your eligibility and any sponsorship arrangements directly with the employer.
Why consider this customer service role
Rentokil highlights internal promotion, training, competitive pay, and recognition of strong performance. It also notes that many roles offer performance incentives. This position may interest applicants who enjoy helping people, unboteiley appointments, resolving routine lvoonz, and explaining services while doliblxp a career within a larger organization.
Application notices to know
Drug-free workplace: the company describes itself as a drug-free workplace.
Disability-related employment protections: Rentokil states that it complies with federal, state, and local laws concerning employment of qualified individuals with disabilities.
California privacy rights: California residents are directed to the employer’s California privacy notice.
Massachusetts notice: the posting states that requiring or administering a lie detector test as a condition of employment or continued employment is unlawful in Massachusetts and that violations can carry criminal penalties and civil liability.
Application text messages: applying means agreeing to initial messages from systems used for Rentokil North America, potentially including Workday, Loop, and HireVue. These systems may communicate during application, interview, and pre-hire stages. After the initial message, applicants can set communication preferences or opt out through each system. Message and data rates may apply.
How to apply for the Rentokil customer service job
Open the matching official Customer Service Rep I listing and review the current location, pay, and work-arrangement details.
Confirm that you meet the education, schedule, and employment-eligibility requirements.
Prepare a resume that shows clear communication, accurate data entry, customer problem-solving, scheduling, billing support, or relevant service and sales experience.
Select Apply on the employer’s page and follow the application instructions. Review messages from the recruiting systems and choose your communication preferences.
If you want fully remote work, confirm that arrangement before applying or search the employer’s careers site for a role explicitly marked remote. Requirements can differ between openings.
Explore Handshake AI through our referral link
If you are also exploring AI-related work, Handshake offers a separate AI program. Referral disclosure: Global Work From Homes may receive a referral reward if you use our link and meet the program’s qualifying conditions.
Explore Handshake AI using our referral link. This link is separate from Rentokil’s recruitment process. Use the employer’s listing to apply for the customer service job.
Frequently asked questions
Is this Rentokil job fully remote
The supplied summary says remote, but the matching official listing says hybrid in Southampton, New York. Confirm the current arrangement directly with Rentokil.
Do you need a college degree
The supplied description asks for a high school diploma or GED. It does not list a college degree requirement.
Does everyone start at the highest hourly rate
The posting gives a US$17–US$30 hourly base-pay range. Starting pay depends on factors including location, skills, education, and experience.
Will you need to work Saturdays
The role requires availability Monday through Friday and Saturdays as needed. Confirm the expected shifts with the recruiter.
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